Effective Date: 1 January 2026
1. Application of This Policy
This policy applies to all Kannen Mediation services, including Family Dispute Resolution, property mediation, parenting coordination, coaching, elder mediation and workplace mediation, unless otherwise agreed in writing.
2. Fees
- All fees are inclusive of GST
- Our current fees are listed on our Service Fees page and will be confirmed with you before your service begins
3. Payment
- Fees are payable before your session begins, or on the day of the session, unless otherwise agreed in advance
- If fees have not been paid before a session, it is at your practitioner’s discretion whether the session is rescheduled until payment is made, or whether payment may be made after the session
- Payment plans may be available. Please talk to us before your session if you would like to arrange one
4. Additional Time
- Time beyond the scheduled session is charged at the applicable hourly rate
- If a session finishes earlier than the time paid for, the remaining time may be banked and used at a later date
5. Unpaid Fees
If fees are not paid within 7 days of the invoice date, unless otherwise agreed before the session, the debt may be referred to our debt collection service. Debt collection costs may be passed on to you, as set out in your service agreement.
6. Interpreters
- Where a professional, nationally accredited interpreter is required, the person needing the interpreter is responsible for the associated costs
- We will provide a quote before the session, and payment is required before the session begins
- Any additional interpreter time beyond the quote is also the responsibility of that person and is payable at the end of the session
7. Cancellation and Rescheduling
- We ask for at least 48 hours’ notice to cancel or change an appointment
- If 48 hours’ notice is not given, the person who did not give notice will be charged all costs associated with the appointment. This may include costs for other participants and for any interpreter booked for the session
- If we need to cancel or reschedule an appointment, we will give you as much notice as possible and arrange a new time at no extra cost
8. Contact Details
Kannen Mediation
Email: [email protected]
Phone: 0455 238 884
Location: Sydney, servicing clients Australia-wide
9. Updates to This Policy
This Payment and Cancellation Policy may be updated from time to time. The current version will be made available on our website or upon request.
